Terms & Conditions

Booking Terms & Conditions

Last updated: October 2025
Organisation: Fisherman’s Rest Lodge and Community Projects
Address: P.O. Box 6 Mbame, Blantyre Rural, Malawi
Contact email: [email protected]

1. Booking and Confirmation

To secure your booking, a 30% deposit is required.

Your booking is only confirmed once payment has been received and we’ve emailed your confirmation.

If you’re paying by bank transfer, please scan and email proof of payment (bank transaction slip) to [email protected]

The final balance is due at least 12 weeks before your date of departure.

If you book within 12 weeks of your trip, full payment is required at the time of booking.


2. Visas and Travel Documents

Entry to Malawi with correct VISAs is your responsibility.

If you need advice, you can contact us or visit the Malawian Embassy in your country, or check www.malawiembassy.org.

You must carry a photocopy of your passport identification page when travelling.

Your passport must be valid within 6 months after the date of travel.


3. Travel Insurance

Please make sure you have comprehensive travel insurance that covers:

  • Trip cancellation and delay
  • Airline default or missed connections
  • Baggage loss or damage
  • Emergency evacuation
  • Medical expenses

Bring a copy of your insurance certificate and your insurer’s contact details with you.


4. Flights and Transfers

If you’ve booked your own flights, please send us your flight details — including:

  • Airline and flight number
  • Travel dates and times
  • Arrival and departure times

This helps us coordinate your transfers and on-site arrangements. Please note: if airline delays or missed connections cause you to arrive late or miss your trip, our cancellation policy will still apply. Your travel insurance should cover these circumstances.


5. Cancellations and Refunds

Cancellations must be made in writing and are accepted once we have confirmed receipt by email.

Our cancellation terms are as follows:

Time Before Departure Amount Forfeited
More than 12 weeks Deposit only (30%)
Less than 12 weeks Deposit + 25%
Less than 8 weeks Deposit + 50%
Less than 4 weeks Deposit + 100% (no refund)

If you do not join or start your trip due to missed connections, airline delays or other external reasons, these terms still apply.


6. Payment Methods

We accept payments by:

  • Bank transfer (proof of payment required)
  • Stripe (secure online card payment)

All payments should be made to Fisherman’s Rest. Payment is made according to the rate of exchange on the day.

We accept bank transfers or cheques (payable to Fisherman’s rest UK) in British Pounds, Euros and US Dollars.

Bank details are as follows:

Beneficiary:
Bank: Barclays
Acc Name: Fisherman’s Rest UK Sterling acc
Sort code: 20 37 82
Acc No: 60501271
SWIFTBIC: BARCGB22
IBAN : GB17 BARC 203782 60501271

To secure your booking please scan and e mail a copy of the bank transaction as proof of payment.


7. Guest Responsibilities

Guests are asked to:

Treat our property, staff and local community with care and respect.
Comply with all local safety advice, including during community visits and nature walks.
Accept full responsibility for any damage caused to property or facilities during their stay.

Pets are not permitted as there is a risk of conflict with the park wildlife.

Cafe and Nature Reserve opening times are listed on our website.

Accommodation check in is 14:00 pm and check out is 10:00 am


8. Vehicles and Personal Property

All vehicles and possessions brought onto the site are done so at the owner’s risk.

Fisherman’s Rest cannot accept responsibility for loss, damage or theft of personal belongings, or for injury sustained during your stay or participation in community or nature-based activities. We will not be liable for death or injury unless caused by our proven negligence.


9. Force Majeure

In rare circumstances beyond our control — such as extreme weather, government restrictions, lockdowns or natural disasters — we may need to amend or cancel your booking. In such cases, we expect your insurance to cover the unforeseen circumstances beyond anyone’s control.


10. Privacy and Data Protection

We collect and store only the personal information required to manage your booking and communicate with you about your stay. Your information is handled securely in accordance with our Privacy Policy and is never shared unnecessarily.


11. Governing Law

These terms are governed by the laws of Malawi.

For guests booking from the UK, your statutory rights under UK consumer law remain unaffected.


12. Contact

If you have any questions or would like clarification before booking, please contact us at [email protected].

We look forward to welcoming you to Fisherman’s Rest.

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